This policy explains what information Nadraq collects from sellers and customers, how we use it, and the choices you have.
We collect information that sellers and customers provide directly, information generated through using Nadraq, and information from the third parties involved in fulfilling an order.
| Category | Examples |
|---|---|
| Account details | Name, email, phone number, password, business/store name |
| Order details | Customer name, delivery address, phone number, products ordered, order value |
| Payment & settlement | Bank or wallet details used for seller payouts, COD reconciliation records |
| Usage data | Pages visited, dashboard activity, device and browser type, IP address |
| Support communications | Messages sent via WhatsApp, email, or the contact form |
We use the information above to operate the Nadraq platform, specifically to:
We share the minimum information necessary with parties who help us fulfill an order or run the platform, including:
We do not sell personal information to third parties.
Our website and seller dashboard use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the dashboard functions.
We keep account and order information for as long as your account is active, and afterward for as long as needed to meet accounting, tax, and legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
We use reasonable technical and organizational measures — including access controls and encryption in transit — to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Depending on applicable law, you may have the right to:
To exercise any of these, contact us using the details in Section 10.
Nadraq is intended for business use by sellers who are legally able to enter into a contract, and for adult customers placing orders. We do not knowingly collect personal information from children.
We may update this policy from time to time to reflect changes in our practices or legal requirements. We'll update the "Last updated" date above, and where changes are significant, we'll notify sellers by email or through the dashboard.
Questions about this policy or how your information is handled can be sent to: