Shipping policy

Thank you for shopping at Nadraq. This Shipping Policy explains how we handle order processing and delivery.

1. Free Delivery

We are pleased to offer FREE delivery on all orders.

There are no additional shipping charges unless otherwise stated during checkout for special circumstances.

2. Order Processing Time

  • Orders are processed within 1–2 business days.

  • During high-demand periods (sales, promotions, holidays), processing times may be slightly extended.

3. Delivery Time

Estimated delivery time:

  • 1–2 business days (depending on customer location)

Delivery times are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Customs clearance (if applicable)

  • Incorrect shipping details provided by customer

Nadraq is not responsible for delays caused by third-party shipping providers.

4. Order Tracking

If tracking is available, customers will receive tracking details via:

  • Email

  • SMS (if provided)

If you do not receive tracking information, please contact our support team.

5. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • We are not responsible for failed deliveries.

  • Additional shipping charges may apply for re-delivery.

6. Delivery Attempts

If delivery fails due to:

  • Customer unavailable

  • Refusal to accept package

  • Incorrect contact details

The order may be returned to us. In such cases:

  • Re-shipping may require additional charges.

  • Refunds (if approved) will follow our Refund Policy terms.

7. Damaged Packages During Shipping

If your package arrives damaged:

  • Contact us at the time of delivery.

  • Provide clear photos/videos of the packaging and item.

We will review and offer a suitable resolution.

8. International Shipping (If Applicable)

If international shipping is offered:

  • Customers are responsible for customs duties or import taxes.

  • Delays due to customs are beyond our control.

(If you do NOT ship internationally, you can remove this section.)

9. Contact Us

For shipping inquiries, please contact:

Email: support@nadraq.com
Website: https://nadraq.com